Innovation for the Arts: Personalize Your Outreach and Drive Your Business Forward

The performing arts continues to inspire communities with transformative new ways of showcasing the human condition. At this year’s Arts Summit, we unveiled several innovations made to assist our Arts & Culture partners to better know their patrons and donors, personalize their outreach and amplify their business. Here are the highlights:

1. Personalize the Donor Experience with Ticketmaster + Blackbaud

With only 5% of total charitable giving directed toward arts, cultural and humanities organizations, it’s vital that development teams create a personalized, seamless donation experience for patrons to drive fundraising.

In his 2019 Arts Summit Product Keynote, Ticketmaster Chief Product Officer Justin Burleigh announced an integration with Blackbaud’s Raiser’s Edge NXT – the market-leading, cloud-based software that empowers organizations to drive impact for social good.

With this integration, development teams can access ticketing purchase data from Ticketmaster within the Raiser’s Edge NXT interface to gain a deeper understanding of patron engagement. This real-time ticketing data also enables staff to better understand a potential donor’s event attendance history, event preferences and upcoming event plans in order to personalize outreach.

Watch the Raiser’s Edge NXT interface in action:


2. Fundraise with Ticketmaster’s Season Ticket Portal

We also unveiled the new Account Manager Quick Donation Flow during this year’s Arts Summit. Available on desktop, tablet and mobile devices, the intuitive donation flow helps engage supporters, reach more donors and raise more money.

In three simple steps, organizations can now create a donation page, add in the campaign message, create a personalized thank you page and select payment methods.

The Account Manager Quick Donation Flow works in concert with the Marketing Experience to connect fundraising initiatives with the right subscription members. Features within the integration allow teams to reveal campaign messaging at timed intervals to targeted individuals and provide a direct link within marketing campaigns.

Watch how development teams can set up donations with Quick Donation Flow:

3. Engage New Patrons with Suggested Audiences for the Performing Arts

Also announced at this year’s Arts Summit is the availability of TM1 Marketing’s Suggested Audiences for the Performing Arts. Upon selecting the event teams are marketing, Suggested Audiences easily generates affinity-based past purchaser audiences for email, social and direct mail marketing teams. Additional features within TM1 Marketing also provide unique URL tracking to capture campaign conversion as well as measure ROI.

4. Leverage the Email Solution Built for Performing Arts

Integrated with Ticketmaster’s ticketing systems, TM1 Engagement for Arts is the email marketing solution built exclusively for live entertainment and unlocks sophisticated CRM marketing initiatives for resource-starved email marketing teams.

With TM1 Engagement for Arts, organizations can utilize intuitive drag-and-drop editors to schedule pre-built event-based email automations to highly targeted audiences based on past purchaser data, launch advanced test-and-learn strategies thanks to deep A/B testing capabilities, and report on marketing ROI through a comprehensive suite of reporting tools.