In the fast-paced environment of live events, your box office needs to be more than just a point of sale—it needs to be a dynamic, mobile, and efficient service hub. TM1 Sales is Ticketmaster’s next-generation, web-based sales solution designed to transform your venue’s box office operations.
With TM1 Sales, you can easily train staff, sell tickets digitally from anywhere in the venue, and enhance the fan experience on event day. The platform moves your sales operations beyond the box office, empowering your team to meet fans where they are and resolve issues on the go. This streamlined approach not only improves operational efficiency but also unlocks new opportunities for revenue growth.
Key Takeaways
- Accelerate Onboarding: Equip your staff with intuitive tools and on-demand training materials to start selling confidently in minutes.
- Enhance Fan Service: Resolve common ticketing issues like lost tickets instantly by redelivering them to a fan’s mobile device.
- Increase Revenue: Boost ancillary sales by offering in-venue upsells and premium upgrades directly to fans.
Train Staff to Sell with Confidence
Your team needs to be ready for action the moment doors open. TM1 Sales simplifies staff training with a suite of intuitive resources designed for rapid onboarding. With access to how-to guides and on-demand videos through our Client Help Center, your staff can become experts quickly and start selling effectively.
The platform’s interface is designed for clarity and speed. Color-coded price levels allow staff to easily compare seat prices and locations, ensuring they can help fans find the perfect seats that suit their needs. This empowers your team to provide excellent service, even during peak sales periods.
Resolve Fan Issues On-the-Go
A lost ticket shouldn’t mean a lost fan. Ten minutes before an event starts is a critical moment, and TM1 Sales provides the tools to solve problems instantly. Instead of directing fans back to a physical box office window, your staff can resolve issues from anywhere.
Using a tablet or mobile device, your team can search for an order by customer name, order number, or account number. With the instant fulfillment feature, they can redeliver tickets directly to a fan’s phone on demand. This powerful capability ensures fans get into the event without missing a moment, turning a potential point of friction into a positive service interaction. Whether your staff is behind the counter or roaming the concourse, they have the power to keep the lines moving and the fans happy.
Boost Revenue and Create Lasting Memories
The fan experience extends beyond the ticket scan. TM1 Sales creates new opportunities to drive ancillary revenue through targeted, in-venue upsells. You can empower your team to offer fans valuable upgrades that enhance their event-day experience.
Share the option of express entry so they can skip the lines, or offer merchandise. These simple, high-value offers give each fan the chance to create a more memorable experience. By integrating sales opportunities directly into fan interactions, you can significantly increase your average revenue per attendee while delivering exceptional value.
TM1 Sales gives you the flexibility to bring your box office directly to the fans, moving tickets seamlessly onto their smartphones and turning every staff interaction into an opportunity to enhance their visit.
TM1 Sales is the type of tool we’ve been waiting for. It’s an amazing way to bring our venue’s box office right to the guest, and tickets quickly onto their smartphones.”
Adam Frey
Assistant Box Office Manager: Fox Performing Arts Center
Click here to learn more about Ticketmaster’s live event solutions.
