Switching to a new ticketing provider could feel overwhelming, but Ticketmaster has a streamlined onboarding process designed to make the switch seamless, efficient, and fully supported by a dedicated team of experts.
A Dedicated Team
From contract signing to going live with the first onsale, Ticketmaster provides a structured onboarding experience with personalized attention, ensuring that all needs are met. This team includes:
- Project Managers who oversee the transition and ensure clear communication every step of the way.
- Implementation Leads who offer best practices and subject matter expertise on Ticketmaster products and what solutions best serve each clients needs.
- System Conversion Specialists who manage the system migration of all client accounts including client marketing, venue, fan and financial information.
- Training Experts who partner with you to deliver are always available to provide hands-on clear product education to ensure smooth adoption.
A Well-Defined Process for a Smooth Transition
Ticketmaster’s proven onboarding process follows clear milestones, eliminating guesswork and ensuring a structured approach. Key steps include:
- Kickoff Meetings: Initial planning and discussion of business needs, integration timelines and system setup.
- System Migration & Configuration: Seamless transfer of client’s systems, including seating manifests, ticketing and financial information.
- Training & Testing: Customized training sessions, with in person and virtual options, ensuring teams around the world are comfortable with the platform before launch.
- Go-Live & Continued Support: Dedicated assistance during launch, followed by a structured transition to ongoing dedicated local support.
Ongoing Support Beyond Onboarding
Clients are not left to navigate the system alone once onboarding is complete. Ticketmaster ensures a smooth transition to its local support team, with additional check-ins post-launch. The Ticketmaster Support Community also provides one of the industry’s largest collections of training materials, knowledge articles, and direct support services to help clients maximize their event setup, management, marketing and ticketing operation needs.
Making the Switch Easy and Effective
With a dedicated team, a proven process, and ongoing support, Ticketmaster makes onboarding seamless for every client. From day one, clients gain the tools and expertise needed to succeed, ensuring a strong foundation for long-term growth and success.
Click here to learn more about the Ticketmaster Support Community.
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