Switching to a new ticketing provider can feel overwhelming, but Ticketmaster’s streamlined onboarding process ensures a smooth, efficient and well-supported experience with guidance from a dedicated team of experts.
A Dedicated Team
From contract signing to going live with the first onsale, Ticketmaster provides a structured onboarding experience with personalized attention, ensuring that all client needs are met. This team includes:
- Project Managers who oversee the transition and ensure clear communication every step of the way.
- Implementation Leads who offer best practices and are subject matter experts on Ticketmaster products and what solutions best serve each client’s needs.
- System Conversion Specialists who manage the system migration of all client accounts including client’s marketing, fan and venue information.
- Training Experts who are always available to provide hands-on product education to ensure smooth adoption.
A Well-Defined Process for a Smooth Transition
Ticketmaster’s proven onboarding process follows clear milestones, eliminating guesswork and ensuring a structured approach. Key steps include:
- Kickoff Meetings: Initial planning and discussion of business needs, integration timelines and system setup.
- System Migration & Configuration: Seamless transfer of client’s systems, including seating manifests, ticketing and financial information.
- Training & Testing: Customized training sessions, with in-person and virtual options, ensuring teams around the world are comfortable with the platform before launch.
- Go-Live & Continued Support: Dedicated assistance during launch, followed by a structured transition to ongoing dedicated local support.
Ongoing Support Beyond Onboarding
Clients are not left to navigate the system alone once onboarding is complete. Ticketmaster ensures a smooth transition to the local support team, with additional check-ins post-launch. The Ticketmaster Support Community also provides one of the industry’s largest collections of training materials, knowledge articles and direct support services to help clients maximize their event setup, management, marketing and ticketing operation needs.
Making the Switch Easy and Effective
With a dedicated team, a proven process and ongoing support, Ticketmaster ensures a seamless onboarding experience for clients of all sizes. From day one, partners receive dedicated service, and the resources and industry expertise needed to get events on sale and closer to sold out.
Click here to learn more about the Ticketmaster Support Community.
Click here to learn about the benefits of partnering with Ticketmaster.
