A fan’s ticket journey starts well before they arrive at the venue. From purchasing through scan, Ticketmaster’s Fan Support is dedicated to providing a seamless fan experience and getting fans the support and answers they need.
Global Dedicated Fan Support Services
Ticketmaster Fan Support handles millions of inquiries so that event producers, promoters and venues can focus on producing great events. This dedicated team resolves approximately 1.25 million fan questions per month—covering ticket sales, refunds, exchanges, resale, account access, transfers and general event or venue questions – and provides support for a diverse global fanbase in more than a dozen languages for 35+ countries. By managing these directly, Ticketmaster helps reduce the burden on client teams while ensuring fans get the support they need.
In 2024, Ticketmaster Fan Support Handled 15 Million Fan Inquiries
Digital-First Fan Support
Global Fan Support is available across multiple channels, offering fans a variety of self-service options. Backed by flexible digital technologies, fans can reach faster resolutions through tools tailored to identify their needs:
- Website Support – Instant access to FAQs and self-service options.
- Social Media – Quick issue resolution via direct messaging.
- Chatbots – AI-powered assistance for immediate support.
- SMS & Email – Timely responses and updates.
Beyond resolving fan issues, Ticketmaster takes a proactive approach to fan education. In 2024, Fan Support sent 36 million proactive notifications to fans, ensuring they had essential information about their tickets and upcoming events. These notifications help minimize last-minute confusion, prevent issues at the gate, and contribute to a smoother event day experience.
Supporting Fans at Scale
With hundreds of millions of tickets sold worldwide each year, Ticketmaster Fan Support handled approximately 1.25 million fan inquiries per month in 2024, covering:
- My Account
- Onsale & Buying
- Ticket Delivery
- Transfer
- Exchange & Upgrade
- Resale
- Refunds
- Event & Venue Information
Empowering Event Success Through Fan Support
By managing fan inquiries and resolving ticketing concerns, Ticketmaster Fan Support lets clients focus on delivering unforgettable live events—without the added stress of leading customer support. The Fan Support team is dedicated to ensuring fans enjoy a seamless experience from sale to scan.
Click here to learn how Ticketmaster Fan Support can help drive success for your events.
