Fraud Reduction
Suspicious accounts are proactively detected and challenged with security checks, minimizing abuse before it starts.
Faster Account Recovery
Near instant ID verification allows fans to quickly regain access to their accounts.
Reliable Performance at Scale
Multi-layered abuse prevention targets suspicious accounts, so fans have a smooth experience even during high-traffic onsales.
Security Checks: How They Work
- Suspicious account activity triggers an automated security verification.
- The account holder is guided through a quick, secure ID verification process.
- Authenticated fans regain access to their account in minutes.
Ongoing Abuse Protections
Most of the technology protecting high-demand onsales is deployed long before tickets go on sale, helping prevent abuse during periods of peak demand:
- AI-driven risk modeling | Coordinated suspicious activity is flagged before it reaches your onsale, helping to improve the overall quality of demand.
- Security checks | Identity Verification built into sign-in, Artist Sign-Up, and Request. Always on to help detect suspicious activity, protecting both fans and the integrity of every sale
- Passkeys | Fans can sign in with their fingerprint, face, or PIN instead of a password, a more secure way to confirm it’s really them, not a bad actor.
- SafeTix | Rotating, encrypted barcodes tie every ticket to a fan account, preventing duplication and counterfeiting so fans arrive with valid, secure tickets.
- Transparent fan communications | Clear messaging sets expectations around our protections and onsale conditions, keeping fans informed at every stage.
For more information, please contact your Ticketmaster representative.
